The City of El Paso updates its website and improves its features


Complete redesign improves navigation, improves usability

EL PASO, Texas (KTSM) — The City of El Paso Department of Information Technology Services will be launching a complete overhaul of the city’s entire website.

The new website will officially launch on Friday, July 22, but the community can check out the new website today by clicking on the yellow banner at the top of the website at

Led by the Department’s User Experience (UX) Division, the project aimed to overhaul and recreate the site using a user-centric approach. For all City customers, the redesigns mean:

  • Decluttering outdated or unused pages, files, and links
  • New menus and improved navigation
  • Clean, consistent and modern interface design
  • New visual elements (video, photography, icons, fonts, etc.)
  • Full content analysis for better readability, accessibility and functionality
  • Analytics on all pages for smarter decision-making and organization
  • Improved ADA accessibility and more

A team of seven tech experts and four student software development interns took on the challenge of creating a new sitemap, curating content, creating mockups, and integrating and reviewing analytics.

The city’s website includes over 5,000 files, forms, images and videos, with over 1,000 external links. It contains over 20 internal departments on almost 800 individual web pages and links to dozens of additional sites.

“The goal is to make our technology useful, accessible, discoverable and valuable to everyone,” said user experience (UX) researcher Dr. Ivan Gris, who led the 11-member team. “We set out to make this the best website in town, working alongside hundreds of our residents, visitors and employees to make it happen. While the work done by the team for the initial launch is impressive, it is a living project that we will continue to monitor and improve. »

Across all sites, there’s improved navigation, cleaner and more descriptive messaging, and a carefully thought-out interface that makes it easy for visitors to discover information.

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