Caster Concepts Launches New Website Featuring Live Customer Support and Department of Defense Approved Cybersecurity

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Caster Concepts Inc.

We don’t believe in pushing products. We prefer to help our customers find the best solution, whether it’s solving a problem or building a product from scratch if we don’t already have what they need,” said Bill Dobbins, President and CEO of Caster Concepts.

Caster Concepts Inc. (casterconcepts.com) announces the launch of its new website, designed to improve product search and selection, showcase its latest innovations and showcase its new learning center with videos, blogs and reviews, all under the aegis of a high level of security for users of the website.

CasterConcepts.com now offers live customer support instead of the typical chatbot with preset answers. Caster Concepts sales staff and engineering team members are available 8 a.m. to 6 p.m. EST Monday through Thursday and 8 a.m. to 5 p.m. EST Friday to directly answer questions and assist users of the website to solve their handling problems.

As an alternative to live chat, customers can access the training center. It features rich content, including product videos and commentary and blogs written by Caster Concepts staff, whose knowledge of products and industry challenges is unparalleled.

“Our goal is to connect website visitors to the information and people they need. We don’t believe in pushing products. We prefer to help our customers find the best solution, whether it’s solving a problem or building a product from scratch if we don’t already have what they need,” said Bill Dobbins, President and CEO of Caster Concepts.

The foundation of the new CasterConcepts.com is based on a Security by Design approach focused on prevention. This includes providing customers with encrypted communication channels while protecting their data, designs and intellectual property. Caster Concepts’ security protocols also include a Level 3 Cybersecurity Maturity Model Certification (CMMC). This certification serves as a framework for enforcing existing Department of Defense Federal Acquisition Regulation Supplement (DFARS) requirements.

Caster Concepts invites the manufacturing industry to explore its new digital interface and put it to the test. Contact our online customer support team at CasterConcepts.com for live, real-time answers to your questions.

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About Caster Concepts

Caster Concepts designs and manufactures industrial casters and wheels for virtually any application. Proudly built in America, these rolling products range from medium-duty to heavy-duty series to meet any application. Businesses depend on Caster Concepts’ many ergonomic innovations to help them increase productivity and reduce the risk of worker injury. Caster Concepts also manufactures casters to withstand the impact, corrosion, temperature extremes and chemicals found in harsh industrial environments. Caster Concepts is ISO 9001-2015 certified and offers one of the shortest lead times in the industry, making it the first choice for many industries. Visit CasterConcepts.com.

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