Honeywell Total Connect Comfort app and website not working

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New updates are added at the bottom of this story…….

The original story (published March 14, 2022) follows:

Based in the United States, Resideo Technologies is a company created in 2018 from Honeywell. Their security systems and thermostats quickly became popular, generating over $5.8 billion in revenue in 2020.

In case you didn’t know, the Honeywell Total Connect Comfort app allows users to easily control their thermostats. Users can easily increase or decrease the temperature, program thermostats and view the current temperature.

That said, Honeywell Total Connect Comfort users are now reporting (1,2,3,4,5) that the application is not working. In addition to the app, the website also seems to be affected.

Many said they tried clearing the app’s cache and data and reinstalling the app, but to no avail. This is a very serious problem since people cannot control their thermostats remotely.

Fault Detector – a popular service that provides live fault information – also indicates that Honeywell Total Connect Comfort is down or not working.

Honeywell-total-comfort-connect-downdetector
Click/tap to enlarge image (Source)

Below are some reports from Honeywell Connect Comfort users complaining that the app and website are not working.

Are the servers down for the Honeywell Total Connect Comfort app? My Honeywell 9000 has lost internet connection and cannot connect to the app. Internet at home works well
(Source)

Is @honeywell out of total connection convenience? My thermostat is disabled on my account and now when I try to log in the app closes. When I log into another account it loads fine
(Source)

Turns out Honeywell commented on the issue and said they are aware that the Total Connect Comfort app and web portal are not working at this time.

Survey – We are aware that some of our customers are having issues with our application (TCC). The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
March 14, 02:16 UTC
This incident concerns: the My Total Connect Comfort app, the Total Connect Comfort International app and the Total Connect Comfort International web portal.
(Source)

However, they did not share any timeline on when the issues will be resolved. We hope the developers find out what is causing the issues and fix them as soon as possible.

Rest assured that we’ll be keeping an eye on the matter and updating this space as we find more information, so stay tuned.

Update 1 (March 15)

09:14 (IST): Resideo Status and Honeywell website Support on Twitter have confirmed that the issue with the Total Connect Comfort app has been resolved.

To note: We have more stories like this in our apps section, so be sure to follow those too.

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